Frequently Asked Questions

Cyberpass is a cloud-based solution for places that want to provide smarter Wi-Fi to their customers with autonomy, ease and control. The platform enables creating a database of qualified leads data and Analytics to generate targeted communication campaigns.

Yes, because it is a cloud-based solution the Internet must be accessible for everything to work properly.

Yes, Cyberpass segments your stores, or branch offices, with a powerful database and analytics, where you can gain store-specific insights into the unified view as a whole.

A person – or group of people – at your company, authorized to securely allow guest access to the Wi-Fi network via an email.

Cyberpass does not serve advertising while users are browsing. They are impacted only by some type of campaign, or media, on their access journey (landing page, etc.), and any email, SMS and survey campaigns your company may develop. The idea is to provide user convenience and information to your company or institution, without disturbing users, and respecting data privacy.

Our demos are made through our consultants, in a remote presentation. Please contact us.

Cyberpass Control Panel allows your team to create different types of administrative management profiles, giving access to information and settings adherent to teams, such as Marketing, IT and Management. In addition, the panel allows viewing data segregated from profiles or locations, allowing assertive access to information from each Branch or Department.

The solution was developed to meet the main browsers and operating systems, such as: Chrome, Firefox, Safari, Microsoft Windows®, Android and Apple IOS®. It also has Responsive Layout, automatically adapting to the user’s device screen.

For a list of approved manufacturers, click here.

For the list with technical details of the compatible hardware, please visit our Wiki.

In CP Guest – the base module – the access methods include: Social Networks (Facebook, Instagram, Linkedin, and Twitter) and registration with fields customizable according to business requirements (name, email, SMS, CPF (taxpayers’ identification number), RG (national ID card number), phone number, etc.).

When CP Corp is contracted, the following access methods are added: Passcode, Corporate Directory, and Access Sponsor.

Yes, the app displays privacy notifications and manages user consent regarding the capture of personal data. The company also guarantees the privacy and security of data and also allows the user to consult or remove their data and report incidents in accordance with laws such as: “GDPR – General Data Protection Regulation” and “Civil Framework for the Internet keeping a record of users’ connections for up to 1 year. 

It’s a type of campaign where visitors are encouraged to download a particular App from Google Play or Apple Store.

Cyberpass is a cloud-based software tool, or SaaS (Software as a Service), and is contracted in the subscription model, where each license must be directed to a single Wi-Fi equipment (Access Point). There is no need to install anything (see the technology partners supported by the solution). All technology is deployed redundantly in 2 Data Centers located in Brazil.

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The product is sold in a modular form. The CP Guest module is the foundation required for your business to start gaining benefits from the Cyberpass product. The other modules – CP Insight, CP Safe, and CP Corp – are optional, and can be added to CP Guest. Pricing varies based on the size of your network (Wi-Fi hotspots).

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Every Captive Portal can have its own access screens, with Logo, Background Image, Text and Images (JPEG and PNG). Remember that your company can have as many Captive Portals as you need and all of them can be customized independently. Creating your administrative user policies, authentication methods, self registration forms, uptime and access sponsor.

On the technical side, the Cyberpass solution allows you to define several items such as: The maximum time of daily use of the network by visitors, days and times when the solution will be available to customers and there is also the possibility of authentication and authorization by MAC address, facilitating the manual onboarding of new equipment and/or facilitating the access of recurring visitors. Another important point is that dashboard information can be exported via JSON or CSV template. And this way your team can have complete and filtered information by day, month, year and time, MAC Address, ESSID, IP, Location and Access Point.

Right away, the Cyberpass Control Panel allows your team to graphically visualize data such as: Largest Users, Number of Daily, Weekly and Monthly Accesses, Number of Online Users, Wireless Network, Browser Type, Device and Operating System used by its customers. In addition to other information that can be customized and presented according to the service modules that have been contracted. On the Marketing side, it will be possible to capture public and consent information from your customers who authenticate via Social Media, such as Date of Birth, Email, Profile Picture and Profile Link in Social Media.

Cyberpass creates an authentication method via Captive Portal and we allow access validation through major social media such as Facebook, Linkedin, Twitter and Google. There is also the possibility of authentication via a customized form, with information such as: Name, E-mail, Date of Birth, Telephone and CPF with validation. We are also prepared for authentication in corporate environments and in this case validation solutions can be used through LDAP integration, via WebService REST/API or Access Sponsors (e-mail/FQDN).

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